Returns

As most WeAreK9 products are handmade to order, customised items cannot usually be returned unless they are faulty.

If there is an issue with your order, please contact us within 14 days of delivery so we can resolve the problem.

To be eligible for a return, items must be:

• Unused and in original condition

• Free from dirt, hair, damage or signs of wear

• Returned with any original packaging where possible

Items that have been used, worn outdoors, or show signs of dog wear cannot be accepted for return.

Return shipping costs are the responsibility of the customer unless the item is faulty.

Faulty Items

If your order arrives faulty or incorrect, please contact us as soon as possible with:

• Your order number

• A description of the issue

• Clear photos showing the problem

We will assess the issue and arrange a replacement, repair, or refund where appropriate.

Safety Notice

All WeAreK9 equipment should be used responsibly and under supervision. Handlers are responsible for ensuring equipment is suitable for their dog and used correctly.

Dispatch & Shipping

Order Production

All WeAreK9 products are handmade to order. Please allow 2–3 working days for your order to be made before dispatch.

During busy periods production times may be slightly longer. If there are any significant delays, we will contact you.

Shipping Options

We ship all UK orders using Royal Mail tracked services.

Available options at checkout:

• Royal Mail Tracked 48 – £3.60Estimated delivery time: 2–3 working days after dispatch

• Royal Mail Tracked 24 – £5.00Estimated delivery time: 1–2 working days after dispatch

Tracking information will be provided once your order has been dispatched.

Please note that delivery timeframes are Royal Mail estimates and not guaranteed.

Larger Orders

For larger or heavier orders, alternative courier services may be used to ensure safe and reliable delivery. If this applies to your order, tracking details will still be provided once dispatched.

Dispatch Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your delivery.

Delivery Responsibility

Please ensure that the delivery address entered at checkout is correct. WeAreK9 cannot be held responsible for delays or lost parcels caused by incorrect address details.